customer experiences Whitepapers

operational maturity: how to benchmark and assess your organization

Sponsored by: PagerDuty Published By: Research Desk Released: Oct 16, 2024

Over the last five years, technological advancements and social media have fundamentally reshaped how consumers interact with brands. Customers now demand seamless and frictionless digital experiences...

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getting unstuck: moving ai from poc to production

Sponsored by: Thoughtworks Published By: Research Desk Released: Aug 14, 2024

As AI proliferates across industries, the shift from proof-of-concepts to scalable solutions becomes paramount. In this webinar, our experts will discuss real-world successes and challenges in navigat...

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long live customer service! your answer to great customer experiences

Sponsored by: RingCentral Published By: Research Desk Released: Dec 26, 2023

Customers expect quick and easy service when they contact your company. Learn how to deliver great customer experiences and what to look for in a communications platform to support your customer servi...

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10 reasons to hire a customer-led voice assistant

Sponsored by: Poly Published By: Research Desk Released: Nov 09, 2023

In an effort to create frictionless customer experiences, companies have invested significantly in digital transformation for customer self-service. These investments include FAQ web pages, chatbots, ...

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customer operations for dummies, 2nd servicenow special edition

Sponsored by: ServiceNow Published By: Research Desk Released: Oct 14, 2023

Customers want answers to their issues and requests yesterday. So how can you empower your teams to deliver proactive service? Get Customer Operations For Dummies, 2nd ServiceNow Special Edition, your...

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aberdeen: aligning customer service strategy & technology

Sponsored by: SAP Published By: Research Desk Released: Sep 05, 2023

Aberdeen Knowledge Brief: How to align service strategy & technology to fuel next-gen customer experiences. This document highlights the top objectives fueling the activities of modern day B2B ser...

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turning data into unmatched business value

Sponsored by: Google Published By: Research Desk Released: Sep 26, 2022

Data alone is not a competitive differentiator. A recent survey from Harvard Business Review Analytic Services found that while most organisations are gathering and attempting to use increasing volume...

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a unified approach to delivering exceptional customer experiences

Sponsored by: Ping Identity Published By: Research Desk Released: Mar 17, 2022

There’s no denying that your competitive advantage has become a matter of delivering the best experience to your customers. They’re engaging with your brand across a growing number of touch points...

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une approche unifiée pour offrir des expériences client exceptionnelles

Sponsored by: Ping Identity Published By: Research Desk Released: Mar 17, 2022

Votre avantage concurrentiel repose désormais indéniablement sur votre capacité à offrir la meilleure expérience à vos clients. Ceux-ci interagissent avec votre marque à travers un nombre crois...

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ein einheitlicher ansatz zur bereitstellung außergewöhnlicher kundenerlebnisse

Sponsored by: Ping Identity Published By: Research Desk Released: Mar 17, 2022

Das Sicherstellen von besten Kundenerlebnissen, bietet Ihnen einen bedeutenden Wettbewerbsvorteil. Verbraucher interagieren mit Ihrer Marke über eine wachsende Zahl von Berührungspunkten, die sich ...

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