Customer Retention Archives | DemandTalk

The key to building a customer centric team

the key to building a customer centric team

Published By: Research Desk Released: Dec 26, 2023

80% of customers now view customer experience as being of equal importance to the products the company sells. With the importance of customer retention, it’s also worth noting that 91% of customers ...

The key to building a customer centric team

the key to building a customer centric team

Published By: Research Desk Released: Oct 11, 2023

80% of customers now view customer experience as being of equal importance to the products the company sells. With the importance of customer retention, it’s also worth noting that 91% of customers ...

Customer retention today: What you need to be doing

customer retention today: what you need to be doing

Published By: Research Desk Released: Jun 27, 2022

Brand loyalty was tough before, but it’s been even tougher in recent years. Competition has never been greater and since COVID, the bar has been raised significantly. If customer experience (CX) ...

CMO Playbook: Customer Retention

cmo playbook: customer retention

Published By: Research Desk Released: Oct 13, 2021

Even before the outbreak of the COVID-19 pandemic, the way customers interacted with businesses was already undergoing several changes. Eventually, the pandemic led to an unavoidable shift to a low-co...

Churn Monster Playbook

churn monster playbook

Published By: Research Desk Released: Sep 10, 2021

If you are responsible for Customer Success in your subscription model company, you have monsters in your closet. These churn monsters take big bites out of your customer base. Even superior products ...

Customer Onboarding Ebook

customer onboarding ebook

Published By: Research Desk Released: Aug 27, 2021

SaaS onboarding makes or breaks your customer retention. It’s a learn-or-churn, adopt-or-get-dropped experience for users. For this reason, everyone is trying to crack the code on how to create the ...

Meet the Monsters: Churn Monster Playbook

meet the monsters: churn monster playbook

Published By: Research Desk Released: Aug 27, 2021

If you are responsible for Customer Success in your subscription model company, you have monsters in your closet. These churn monsters take big bites out of your customer base. Even superior products ...

Create new opportunities for customer retention

create new opportunities for customer retention

Published By: Research Desk Released: Aug 18, 2021

In the next decade, businesses will move to subscription models to stabilise and extend company revenue streams, meet customer demand, and solidify stronger competitive positions. But to ensure the bi...

Keeping Tax Exempt Customers Happy

keeping tax exempt customers happy

Published By: Research Desk Released: Sep 13, 2020

Businesses rarely consider exemption certificate management as an area of improvement for customer experience, customer retention, and profitability and often underestimate the complexity exemption do...

Building a Platform for Digital Insurance

building a platform for digital insurance

Published By: Research Desk Released: May 07, 2020

Digital insurance platforms enable insurance companies to connect with their ecosystem of customers, partners, and vendors on a single, unified platform. Hear firsthand from CTO Ben Turner how Legal ...

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