customer satisfaction Whitepapers

the erp thrust to an industry 4.0 ready manufacturing business

Sponsored by: Azentio Published By: Research Desk Released: Aug 14, 2024

The role of Enterprise Resource Planning (ERP) will become the critical backbone for production in this transformational environment. Its potential to link smart machines, logistics, production facili...

Read more

oneerp for manufacturing cloud

Sponsored by: Azentio Published By: Research Desk Released: Aug 12, 2024

Industrial manufacturers need innovation to tame complexity and maintain their competitive edge. New software and technologies can unlock new opportunities and drive efficiencies that lead to profitab...

Read more

customer success starts with chromeos

Sponsored by: Google Published By: Research Desk Released: Apr 17, 2023

Improve customer satisfaction, increase agent productivity, and manage costs. ChromeOS helps agents resolve tickets quickly and accurately1—increasing customer satisfaction. With a better, more fami...

Read more

the business case for modernizing legacy applications

Sponsored by: Google Published By: Research Desk Released: Sep 08, 2022

Cost reductions are only the beginning. Bringing your organization’s legacy applications up to date can also drive: Customer satisfaction Faster time to market Higher availability Bett...

Read more

three key benefits organizations achieve by prioritizing end-user device improvements

Sponsored by: Dell Published By: Research Desk Released: Aug 17, 2022

ESG recently completed a survey of 2,000 IT decision makers with a high level of knowledge and influence over their organizations’ end-user device environment. The survey asked respondents how often...

Read more

embedded finance tracker: streamline b2b payments

Sponsored by: Galileo Published By: Research Desk Released: Jun 17, 2022

Offer embedded finance options to meet customer expectations and gain a competitive edge Creating seamless and connected experiences demands a next-generation payment shift. According to a recen...

Read more

transform cx with ai and super agents

Sponsored by: 247.ai Published By: Research Desk Released: Feb 14, 2022

An agent’s superpower is confidence, enabling them to excel in customer care. Super agents equipped with AI- powered solutions pave the best road to delivering excellent customer care.  Check ou...

Read more

columbia sportswear enhances customer service, cuts costs with chatbot technology

Sponsored by: 247.ai Published By: Research Desk Released: Feb 14, 2022

Columbia Sportswear is on a mission to provide highly available, omnichannel support to its very engaged customer base. Gerry Woodbury, Columbia’s director of customer care, knew that a customer exp...

Read more

top 5 elementos clave con los que debe contar su plataforma de licenciamiento de software

Sponsored by: Thales Published By: Research Desk Released: Dec 23, 2021

La solución ideal para gestionar el licenciamiento de software le ayudará a mejorar la eficacia operativa, atraer oportunidades para generar ingresos, obtener información significativa y mejorar el...

Read more

gartner magic quadranttm for cloud hcm suites for 1,000+ employee enterprises

Sponsored by: Oracle Published By: Research Desk Released: Dec 06, 2021

Oracle was named a Leader in 2021 Gartner Magic Quadrant for Cloud HCM Suites for 1,000+ Employee Enterprises report. This is the sixth consecutive year Oracle has been named a Leader, and the fourth ...

Read more