customer satisfaction Whitepapers

the future is here

Sponsored by: NICE Published By: Research Desk Released: Jul 16, 2020

This white paper looks at how AI modelling can help call centre’s understand customer and agent interactions and how they influence customer satisfaction and experience....

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elevating your fashion brand from a product to a way of life

Sponsored by: NetSuite Published By: Research Desk Released: Jun 05, 2020

Trying to do too much, too fast can lead to broken business processes, poor customer satisfaction, low employee retention rates and decreased returns on investment. Bite small and chew fast is our ...

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forrester: improve travel, expense, invoice management solution to drive better ex

Sponsored by: SAP Concur Published By: Research Desk Released: Apr 22, 2020

It's no surprise that a productive employee is an engaged employee, and an engaged employee is good for your business. In fact, companies with the most engaged employee enjoy 81% higher customer satis...

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redefining the retail banking workplace

Sponsored by: Avanade Published By: Research Desk Released: Dec 04, 2019

Retail banks want to differentiate around the customer journey. Transforming the workplace is the way to do it. Our approach enables employees to offer a better banking experience through modernized p...

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why it pays to use electronic signature

Sponsored by: DocuSign Published By: Research Desk Released: Sep 30, 2019

In today’s intensely competitive marketplace, the business world is moving rapidly to online transactions from inefficient, costly, paper-based processes. Furthermore, consumers expect to be able to...

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5 time-saving hacks for businesses

Sponsored by: DocuSign Published By: Research Desk Released: Aug 12, 2019

You’re not the first to wonder if there’s a better, simpler way  to manage all the admin tasks that keep you away from doing what you love, and what you know best. But you might be surprised t...

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personality matters – 4 ways to improve business outcomes in the contact center

Sponsored by: Nice Published By: Research Desk Released: May 30, 2019

In the experience economy, every interaction with your customers matters. Do you have technology in place to connect customers with employees in a way that improves every experience? Are you ready to ...

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it pays to go paperless

Sponsored by: docusign Published By: Research Desk Released: May 10, 2019

Companies of all sizes are embracing a more effective, paperless way of working. From sales agreements, invoicing, event registrations to every other kind of business document, eSignatures are clea...

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