Customer Service Management Whitepapers

forrester study: the total economic impact of servicenow customer service management

Sponsored by: ServiceNow Published By: Research Desk Released: Jan 08, 2021

This Forrester Total Economic Impact™ (TEI) study is based on interviews with ServiceNow CSM customers. Operational improvements include: Improved first contact resolution by up to 20% Reduc...

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2020 gartner magic quadrant crm for customer engagement center

Sponsored by: ServiceNow Published By: Research Desk Released: Nov 05, 2020

The Gartner 2020 Magic Quadrant for the CRM Customer Engagement Center is an important aide for organizations seeking an unbiased, third party evaluation of vendors as organizations move from simple c...

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forrester study: business value of servicenow customer service management

Sponsored by: ServiceNow Published By: Research Desk Released: Nov 05, 2020

A Study to Measure Cost Savings and Business Benefits This Forrester Total Economic Impact™ (TEI) study is based on four interviews with ServiceNow Customer Service Management customers. It provi...

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business value of servicenow customer service management

Sponsored by: ServiceNow Published By: Research Desk Released: Jan 19, 2020

ServiceNow commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential ROI enterprises may realize by standardizing on ServiceNow Customer Service Man...

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the total economic impact of servicenow customer service management

Sponsored by: ServiceNow Published By: Research Desk Released: Jan 19, 2020

ServiceNow Customer Service Management helps its customers centralize their support systems to increase transparency, improve customer satisfaction, increase agent productivity, and reduce reliance on...

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