customer service Whitepapers

state of service report, fifth edition

Sponsored by: Salesforce Published By: Research Desk Released: Aug 04, 2023

¿Qué dicen más de 8000 agentes y líderes sobre el estado del servicio de atención al cliente? El servicio de atención al cliente está cambiando. Lea este informe para obtener información ba...

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cx trends 2023: the rise of immersive experiences

Sponsored by: Cloudfresh Published By: Research Desk Released: Jun 26, 2023

To say that the past three years have been transformative would be an exercise in understatement. From the initial shock waves of the pandemic to persistent economic uncertainty, businesses around the...

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overcoming the top 5 challenges with innovative solutions

Sponsored by: nasuni Published By: Research Desk Released: May 24, 2023

OVERCOMING THE TOP 5 CHALLENGES WITH INNOVATIVE SOLUTIONS B2B and wholesale sales comes with a unique set of challenges across sales, marketing, operations and IT departments. The elevated level of s...

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secure and optimize your contact center with chromeos

Sponsored by: Google Published By: Research Desk Released: Apr 17, 2023

Learn how ChromeOS helped these businesses shift their sales and customer support teams remote while creating a collaborative environment, boosting security and productivity while still providing the ...

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the ultimate cx agent guide: how to be the ‘employer of choice’ and not an internet me...

Sponsored by: NICE Published By: Research Desk Released: Nov 14, 2022

Are your agents ready to manage voice and digital interactions in a digital-first omnichannel environment? Your customers using digital technology in daily life expect agents to be as digital fluent a...

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the total economic impact™ of slack for sales teams

Sponsored by: Slack Published By: Research Desk Released: Jul 01, 2022

Exceptional customer service teams deliver fast, frictionless solutions. Behind the scenes this often requires a feat of company-wide coordination. Agents must pull up account information for context,...

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the total economic impact™ of slack for service teams

Sponsored by: Slack Published By: Research Desk Released: Jun 28, 2022

Prior to using Slack, these service teams relied on a large mix of ticketing tools, knowledge bases and reporting solutions. However, companies struggled to bridge the gap between the tools, informat...

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modern incident response how our customers use slack for faster resolution, less stress ...

Sponsored by: Slack Published By: Research Desk Released: Jun 28, 2022

The digital world is open 24/7. So it follows that digital consumers expect IT and customer service to keep the same hours. These exceedingly high expectations mean that no issue is too small or commo...

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transportation & logistics: a changing landscape

Sponsored by: PeakTech Published By: Research Desk Released: May 02, 2022

The unprecedented boom in ecommerce has triggered a series of repercussions across all industries as businesses look for innovative ways to keep up with customer demands. Transportation and Logistics ...

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in business for you: make the most of your technology

Sponsored by: Unit4 Published By: Research Desk Released: Mar 31, 2022

Unit4 PSA: our funnel-to-cash practice management platform   Service based businesses have a lot of things to keep track of – from prospects to opportunities, clients, projects, utilizati...

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