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Meta is Planning to Incorporate Custom Search Engine into Chatbot
Armis Raises USD 200 M Round at USD 4.2B Valuation
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schutz und optimierung ihres kundenservices mit chrome os
Sponsored by:
Google
Published By:
Research Desk
Released:
Mar 28, 2022
Im Feb 2021 berichtete McKinsey & Company, dass die Migration zu Cloud-Technologien um das 24-Fache gestiegen war. Bei neuen Servicetechnologien war ein Anstieg um das 27-Fache zu verzeichnen, und...
Read more
voice built for the modern age of customer service
Sponsored by:
Salesforce
Published By:
Research Desk
Released:
Mar 23, 2022
Voice still saves the day for tough customer issues. Ease your customers’ stress with telephony integration. Your customers want fast, quality support — especially when they’re dealing wit...
Read more
cx trends 2022: industry insights technology
Sponsored by:
Zendesk
Published By:
Research Desk
Released:
Mar 21, 2022
Delivering exceptional customer service can mean the difference between standing out or falling behind, but technology, software and telecommunication companies have to move quickly to avoid common tr...
Read more
cx trends 2022: industry insights retail
Sponsored by:
Zendesk
Published By:
Research Desk
Released:
Mar 21, 2022
Delivering exceptional customer service can mean the difference between standing out or falling behind, but retailers have to move quickly to avoid common traps that may derail their growth plans. ...
Read more
ai comes of age: putting customers and employees at the heart of data driven journeys
Sponsored by:
Genesys
Published By:
Research Desk
Released:
Mar 17, 2022
More deeply into their customer journeys and employee experiences making them more frictionless and data- driven than ever before.They’re using AI to understand pain points in customer journeys, pro...
Read more
unlock growth with customer service
Sponsored by:
Zendesk
Published By:
Research Desk
Released:
Mar 15, 2022
Great customer experiences improve your bottom line. This report provides confidence, clarity and the right insights to turn your customer service into an engine for growth. Improve your bottom lin...
Read more
nine steps to transform government service delivery
Sponsored by:
ServiceNow
Published By:
Research Desk
Released:
Feb 21, 2022
To enable modern citizen services, ServiceNow delivers a cloud-based customer service management solution, built on the Now Platform, allowing government agencies to optimize services end-to-end. This...
Read more
columbia sportswear enhances customer service, cuts costs with chatbot technology
Sponsored by:
247.ai
Published By:
Research Desk
Released:
Feb 14, 2022
Columbia Sportswear is on a mission to provide highly available, omnichannel support to its very engaged customer base. Gerry Woodbury, Columbia’s director of customer care, knew that a customer exp...
Read more
unlock growth with customer service
Sponsored by:
Zendesk
Published By:
Research Desk
Released:
Feb 07, 2022
Great customer experiences improve your bottom line. This report provides confidence, clarity and the right insights to turn your customer service into an engine for growth. Improve your bottom lin...
Read more
leveraging conversational ai to automate customer service in the utilities sector
Sponsored by:
Cognigy
Published By:
Research Desk
Released:
Feb 01, 2022
Utilities are something consumers often don’t think about or interact with until their service is interrupted. At that point, their need for help is urgent. In widespread outages, utilities are deal...
Read more
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