customer service Whitepapers

strengthening customer service in the travel and hospitality industry with conversational ...

Sponsored by: Cognigy Published By: Research Desk Released: Feb 01, 2022

Ready to enhance your customer service? The travel and hospitality industry took a beating during the pandemic, but are slowly rallying. In a post-COVID-19 world, contactless service is becoming th...

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conversational ai for consumer goods: embracing a new era of customer experience

Sponsored by: Cognigy Published By: Research Desk Released: Feb 01, 2022

Download your free whitepaper and learn how to enhance your customer experience The consumer packaged goods (CPG) industry is rapidly evolving and innovating to meet consumers’ new and heightened...

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total cost of ownership study

Sponsored by: Plume Published By: Research Desk Released: Nov 04, 2021

To better understand the benefits and costs associated with a cloud-based CEM system, a complete total cost of ownership study was completed to measure the benefits and draw conclusions about the pref...

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let’s get phygital: 3 ways finance can lead retail growth

Sponsored by: Oracle Published By: Research Desk Released: Sep 15, 2021

The blending of online customer service with the physical, offline experience is known as phygital, and it is where retail is heading. Information technology and personalization (increasingly powered ...

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what every business needs to consider for amazing customer service

Sponsored by: Avaya Published By: Research Desk Released: Jun 01, 2021

Not too long ago, there were two primary modes of communication for customer service: phone and fax. Today, the list is endless: voice, live chat, email, SMS, social media. Customers are also increasi...

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comment étendre la capacité du service client pour l’avenir

Sponsored by: ServiceNow Published By: Research Desk Released: Mar 06, 2021

Découvrez six bonnes pratiques utilisées par les leaders du service client pour traiter instantanément les demandes courantes des clients lorsque l’imprévu se produit. Découvrez comment : G�...

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comment organiser une exploitation des services résiliente en cas de circonstances impré...

Sponsored by: ServiceNow Published By: Research Desk Released: Mar 06, 2021

Découvrez six bonnes pratiques des leaders du service client et des opérations pour offrir une expérience utilisateur cohérente, même lorsque l’imprévu se produit. Découvrez comment : Éli...

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blended agents: blending digital channels and voice in the modern contact center

Sponsored by: Upland Software Published By: Research Desk Released: Feb 18, 2021

While many businesses have built their brand identities and reputations around providing outstanding customer service, the importance of doing so is rising to new heights. New customer expectations ar...

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blended agents: blending digital channels and voice in the modern contact center

Sponsored by: Upland Software Published By: Research Desk Released: Feb 18, 2021

While many businesses have built their brand identities and reputations around providing outstanding customer service, the importance of doing so is rising to new heights. New customer expectations ar...

Read more

blended agents: blending digital channels and voice in the modern contact center

Sponsored by: Upland Software Published By: Research Desk Released: Feb 17, 2021

While many businesses have built their brand identities and reputations around providing outstanding customer service, the importance of doing so is rising to new heights. New customer expectations ar...

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