customer service Whitepapers

retailer power increased productivity for customer service & securely transfers custom...

Sponsored by: Laplink Published By: Research Desk Released: Jan 16, 2021

Nordic region consumer electronics giant uses PCmover to save time and money when migrating customer data from old computers to new ones....

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service operations: how to organize resilient operations for unforeseen circumstances

Sponsored by: ServiceNow Published By: Research Desk Released: Nov 05, 2020

Learn six best practices of customer service and operations leaders for delivering consistent customer experiences even when the unexpected happens. See how to: Break down silos and automate proces...

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supercharging customer service: reimagining the operator experience at grocery outlet

Sponsored by: ServiceNow Published By: Research Desk Released: Nov 05, 2020

Read this recap of a recent high-value webinar featuring Grocery Outlet. This leading retailer needed an advanced service model to keep up with franchise growth—one that tracked service response ...

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driving radical customer service innovation: move beyond operational demands to deliver pr...

Sponsored by: ServiceNow Published By: Research Desk Released: Nov 05, 2020

IT is increasingly at the heart of business success—and nowhere is that more true than in customer service. That makes IT a critical partner in transforming the customer experience. Customers tod...

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evolving your customer journeys to the next normal

Sponsored by: ServiceNow Published By: Research Desk Released: Nov 05, 2020

Investing in great outcomes for customers and employees The road to exceptional customer service has been rerouted. Today’s customers are undergoing a bumpier journey, and they’re asking for he...

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make journey mapping your secret to outstanding customer service

Sponsored by: ServiceNow Published By: Research Desk Released: Nov 05, 2020

Introduction to customer journey maps. Delivering an exceptional customer experience is priority number one for companies hoping to succeed and grow in today’s competitive environment. More than ...

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aberdeen report: the return on managing customer convenience in modern service programs

Sponsored by: ServiceNow Published By: Research Desk Released: Nov 05, 2020

How effortless customer service enables business benefits Customer service leaders can no longer rely on efficiency alone for success. In this eye-opening report, Aberdeen concludes that delivering...

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aberdeen study: four transformative best practices for future-ready customer service exper...

Sponsored by: ServiceNow Published By: Research Desk Released: Nov 05, 2020

How does your customer service program compare? Recently, Aberdeen Group, the Massachusetts‑based market intelligence company, conducted a survey of 445 companies across the world and industries...

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improving demand management: how bissell develops spotless forecasting

Sponsored by: Oracle Published By: Research Desk Released: Oct 27, 2020

Better forecast accuracy helps you improve customer service while reducing costs. But how can you predict demand when your business constantly changes?. Learn about advanced demand management from BIS...

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the customer experience perspective

Sponsored by: ServiceNow Published By: Research Desk Released: Oct 16, 2020

Access this eBook to explore the results from the study and review the 5 keys to a successful customer service operation...

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