customer service Whitepapers

service operations: how to organize resilient operations for unforeseen circumstances

Sponsored by: ServiceNow Published By: Research Desk Released: Oct 16, 2020

When things change, can your customer service strategy keep up? Can you overcome resource constraints and handle spikes in requests? If you can deliver consistently high service levels during unpredic...

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drive customer loyalty with connected digital workflows

Sponsored by: ServiceNow Published By: Research Desk Released: Oct 16, 2020

When the unexpected happens, customers want to know they can depend on you to hear them and meet their needs. How confident are you that your service can deliver during uncertain times to keep your bu...

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the complete guide to customer experience in 2020

Sponsored by: Birdeye Published By: Research Desk Released: Jul 27, 2020

The best businesses are those who are able to consistently deliver fantastic customer experiences. Here's how you can improve customer experience and be the obvious choice in your area. In this ebo...

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connected conversations: how ai and chatbots are making financial services more human

Sponsored by: LogMeIn Published By: Research Desk Released: Jun 17, 2020

Today’s banking customer has strong opinions about their banking experience. “The Amazon Effect” has raised consumer expectations exponentially. A consistent, personal, and relevant experience i...

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three common sales pitfalls for financial services—and how to overcome them

Sponsored by: Conga Published By: Research Desk Released: May 06, 2020

Cut back paperwork and build trust Your clients need your help to navigate uncharted financial waters. They’re looking for transparency, engagement, and they want to know they can trust you. With...

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5 ways to change a toxic call center environment

Sponsored by: RingCentral Published By: Research Desk Released: Dec 23, 2019

No matter who you talk to, everyone agrees: a toxic call center is hurtful to customers, employees, and your bottom line. When customers call in, they’re hoping to connect with an actively engaged t...

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becoming a trailblazer: greenthumb keeps customer service in bloom with field service ligh...

Sponsored by: Salesforce Published By: Research Desk Released: Dec 05, 2019

When the first rays of sunshine hit the UK each spring, GreenThumb’s expert field crew members are eager to help homeowners across the nation bring their lawns to life. That’s why the company rece...

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transform customers experience with connected field service

Sponsored by: Salesforce Published By: Research Desk Released: Dec 05, 2019

In the era of the connected customer, delivering a superior, endto- end customer experience has never been more important. In fact, according to the Customers 2020 report, customer experience has over...

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committed to customers – going beyond the shopping cart

Sponsored by: Hexaware Published By: Research Desk Released: Nov 05, 2019

With customers making purchase decisions in just a few clicks, online retailers need to provide an extensive range of services like replacement guarantees, scheduled on-time deliveries, attractive dis...

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