customer success Whitepapers

customer success starts with chromeos

Sponsored by: Google Published By: Research Desk Released: Apr 17, 2023

Improve customer satisfaction, increase agent productivity, and manage costs. ChromeOS helps agents resolve tickets quickly and accurately1—increasing customer satisfaction. With a better, more fami...

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your guide to account-based experience

Sponsored by: ReachDesk Published By: Research Desk Released: Mar 24, 2022

Account-based experience (ABX) is the next natural step in the evolution of ABM that takes your go-to-market strategy to a whole new level. It brings your marketing, sales, and customer success teams ...

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the ultimate guide to customer success in saas

Sponsored by: ChurnZero Published By: Research Desk Released: Mar 08, 2022

The Essential Handbook for Building the Modern Customer Success Program At ChurnZero, when we set out to create this guide to Customer Success, we wanted to help SaaS businesses that were looking t...

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customer success software request for proposal (rfp)template

Sponsored by: ChurnZero Published By: Research Desk Released: Mar 08, 2022

Use this template to outline and organize the high-level questions you should include in your request for proposal (RFP) for Customer Success software. Strategically structuring your RFP ensures you s...

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churn monster playbook

Sponsored by: Churnzero Published By: Research Desk Released: Sep 10, 2021

If you are responsible for Customer Success in your subscription model company, you have monsters in your closet. These churn monsters take big bites out of your customer base. Even superior products ...

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customer onboarding ebook

Sponsored by: ChurnZero Published By: Research Desk Released: Aug 27, 2021

SaaS onboarding makes or breaks your customer retention. It’s a learn-or-churn, adopt-or-get-dropped experience for users. For this reason, everyone is trying to crack the code on how to create the ...

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churnopedia

Sponsored by: ChurnZero Published By: Research Desk Released: Aug 27, 2021

To advance as a Customer Success professional, not only do you need to be well-versed in measuring customer health, but also the health of subscription businesses. Understanding the metrics that SaaS ...

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meet the monsters: churn monster playbook

Sponsored by: Churnzero Published By: Research Desk Released: Aug 27, 2021

If you are responsible for Customer Success in your subscription model company, you have monsters in your closet. These churn monsters take big bites out of your customer base. Even superior products ...

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the go-to- market playbook for revenue teams

Sponsored by: Drift Published By: Research Desk Released: Apr 20, 2021

Align and action your marketing, sales, and customer success teams to accelerate revenue with this go to market strategy guide from Drift and Clari....

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