customerengagement Whitepapers

leverage low-code development for your innovation needs

Sponsored by: HCL-Software Published By: Research Desk Released: Jul 10, 2024

Innovative mobile application experiences are critical to customer engagement. Digital solutions must provide differentiated customer experiences, while also enabling more collaborative and efficient ...

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the modern customer journey: 10 surprising ways you can use text messaging

Sponsored by: Podium Published By: Research Desk Released: Jul 13, 2021

The customer journey is paved with critical touchpoints. From discovery to purchase decision to referral, the opportunities to connect, convert, and create a relationship with your customers are frequ...

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strategies for advancing your customer engagement program with ai- enabled, analytics- dri...

Sponsored by: NICE Published By: Research Desk Released: May 03, 2021

Customer experience is a top priority for businesses across industries. 1.Research shows that organizations that lead their industry in terms of c ustomer satisfaction grow revenues roughly 2.5 tim...

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acquire, retain & delight ott users

Sponsored by: Vlocity Published By: Research Desk Released: Dec 21, 2020

How the Industry Cloud Can Transform Your Media & Entertainment Offering Your customers expect access to the media they want, at anytime, and on any device across all digital channels. Direct-t...

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creating a road map for edge optimization

Sponsored by: Lumen (CenturyLink) Published By: Research Desk Released: Dec 09, 2020

Learn how assessing, deploying, and managing IT at the edge can help optimize data-driven business outcomes — from finding new revenue streams to supporting customer engagement....

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freshdesk omnichannel

Sponsored by: Freshworks Published By: Research Desk Released: Nov 13, 2020

Introducing Freshdesk Omnichannel, the leading customer service and engagement platform that brings people and bots together to delight customers at every touchpoint. Delivering a delightful custom...

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2020 database strategies & contact acquisition survey report

Sponsored by: Oracle Published By: Research Desk Released: Jul 29, 2020

Modern marketing and sales teams are feeling the pressure to deliver seamless, authentic messaging to buyers at every point of their customer journey. As buyer expectations to receive this type of rel...

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how zendesk use slack

Sponsored by: Slack Published By: Research Desk Released: Mar 27, 2020

Zendesk’s customer service and engagement software helps more than 145,000 businesses deliver an exceptional customer experience. Headquartered in San Francisco, Zendesk operates worldwide, with oth...

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salesforce field service lightning powerhome solar

Sponsored by: Salesforce Published By: Research Desk Released: Dec 05, 2019

POWERHOME Solar deployed the Salesforce Field Service Lightning (FSL) mobile application for communication with agents in the field to supplant a legacy customer relations management (CRM) solution th...

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the trailblazer’s guide to field service

Sponsored by: Salesforce Published By: Research Desk Released: Dec 05, 2019

Everyone says customer expectations are getting higher each year. But you’ve probably noticed that people still appreciate the basics: fast scheduling, on-time arrival, personalized service, and fir...

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