CustomerExperience Whitepapers

ebook: the real-time value of customer experience

Sponsored by: PagerDuty Published By: Research Desk Released: Jan 29, 2025

Digital transformation is top of mind for many companies, and IT leaders are tasked to arm the business with the ability to scale and become more agile—all while moving faster. Be it banking, travel...

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zendesk roi case study: lush

Sponsored by: Zendesk Published By: Research Desk Released: Oct 14, 2023

Want to achieve a 369 percent ROI with a payback period of less than a year? Find out how Lush did it after switching to Zendesk. A cosmetics retailer based in the United Kingdom, Lush is renowned ...

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ignite data- driven brand loyalty & spark human-inspired brand love

Sponsored by: Resonate Published By: Research Desk Released: Jul 19, 2022

Acquiring new customers is great. You can’t build a brand without customers. But build a successful brand without turn those new customers into repeat customers loyal shoppers and brand lovers. A ma...

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take your business digital: get the most out of your microsoft investment with adobe sign

Sponsored by: Adobe Published By: Research Desk Released: Mar 29, 2022

IT: The driving force behind digitalization initiatives. Adobe and Microsoft have come together to help IT teams drive strategic and technological change even faster. Our innovations will help IT d...

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shaping the contact center’s future in an unpredictable world

Sponsored by: Replicant Published By: Research Desk Released: May 12, 2021

Change is the only constant as we enter 2021. Unpredictability has become the contact center’s biggest challenge, yet greatest constant. In this Guide, we look at how the lessons learned will ...

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strategies for advancing your customer engagement program with ai- enabled, analytics- dri...

Sponsored by: NICE Published By: Research Desk Released: May 03, 2021

Customer experience is a top priority for businesses across industries. 1.Research shows that organizations that lead their industry in terms of c ustomer satisfaction grow revenues roughly 2.5 tim...

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driving customer- centricity withpurpose-built ai solutions for cx

Sponsored by: NICE Published By: Research Desk Released: May 03, 2021

Customer experience (CX) matters more than ever – it has overtaken price and product as the key brand differentiator and now drives more than two-thirds of brand loyalty. As the sum of a customer’...

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how cmos are proving the roi of marketing automation

Sponsored by: Adobe Published By: Research Desk Released: Apr 24, 2021

Marketing automation lets you do more with less, target your campaigns, and analyze your data to continually improve. But getting stakeholder buy-in can be a challenge. Download our guide, How CMOs...

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tei of marketo engage

Sponsored by: Adobe Published By: Research Desk Released: Apr 24, 2021

Adobe commissioned Forrester Consulting to conduct a Total Economic Impact study, which examined the potential return on investment for companies that implement Marketo Engage as a marketing solution....

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abm for epic experiences infographic

Sponsored by: Adobe Published By: Research Desk Released: Apr 24, 2021

A lot of brands think they have an ABM strategy, but a truly engaging strategy is focused on the customer experience. Learn how account- based experiences (ABX) can drive higher lifetime value for you...

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