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CustomerExperience
CustomerExperience Whitepapers
optimizing delivery & pick-up during covid-19
Sponsored by:
Google
Published By:
Research Desk
Released:
Dec 16, 2020
The COVID-19 pandemic has shifted customer behavior on a global scale. As you update your services to match your shoppers' new priorities, learn how Google Maps Platform can help. Since March 2020,...
Read more
optimize your sap environment by migrating to aws
Sponsored by:
AWS
Published By:
Research Desk
Released:
Dec 02, 2020
The notion of digitalizing business processes and customer experiences has become a matter of “when”, rather than “if”. Nearly every large organization has begun leveraging cloud services as p...
Read more
stories of cx transformation
Sponsored by:
Freshworks
Published By:
Research Desk
Released:
Nov 13, 2020
Today’s customer has all the power. Customer expectations have gone through the roof! The modern customer Expects instant engagement on every channel Uses reviews and ratings to make purc...
Read more
freshdesk omnichannel
Sponsored by:
Freshworks
Published By:
Research Desk
Released:
Nov 13, 2020
Introducing Freshdesk Omnichannel, the leading customer service and engagement platform that brings people and bots together to delight customers at every touchpoint. Delivering a delightful custom...
Read more
building a recession-proof contact center
Sponsored by:
Freshworks
Published By:
Research Desk
Released:
Nov 13, 2020
Don’t wait for mandatory budget cuts to optimize your customer service operations. Learn how to enhance flexibility, spend wisely, and keep customer connections strong. Be the voice of reason in you...
Read more
the definitive guide to template management
Sponsored by:
Templafy
Published By:
Research Desk
Released:
Nov 12, 2020
The rapid growth of template management is setting new standards in productivity, document compliance and playing an improved role in both the Customer and Employee Experience. At the center of enterp...
Read more
how fuel merchants can deliver on the convenience promise
Sponsored by:
ACI Worldwide
Published By:
Research Desk
Released:
Oct 23, 2020
Overcoming the barriers to innovation and profitability. The payments process – and the technology behind it – play an important part in delivering the customer experiences that fuel merchants ...
Read more
machine learning customer stories ebook
Sponsored by:
AWS
Published By:
Research Desk
Released:
Oct 15, 2020
Machine learning (ML) is creating better business results across nearly every industry—including financial services. While risk management use cases abound, financial institutions of all sizes are a...
Read more
relaties opbouwen en versterken in de hedendaagse salesomgeving
Sponsored by:
Microsoft
Published By:
Research Desk
Released:
Oct 10, 2020
Slechts 23% van alle klanten vindt dat verkopers een goede ervaring bieden.* Geef elke afzonderlijke klant de allerbeste ervaring van welke plek je dan ook werkt en kies voor Microsoft Relationship...
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reduce the abuse: give your best customers the flexible returns policies they deserve
Sponsored by:
Forter
Published By:
Research Desk
Released:
Jul 25, 2020
It's no secret that today’s consumers expect a seamless customer experience when shopping online – from browsing to checkout to the post-purchase experience. While flexible returns are becoming a ...
Read more
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