CustomerExperience Whitepapers

going beyond traditional mystery shopping to understand the customer experience

Sponsored by: Premise Data Published By: Research Desk Released: Feb 05, 2021

COVID-19 has impacted economic function. Whether the impact is temporary or permanent is largely unknown. Consumer spending, sentiment and purchase patterns have been vastly altered since lockdowns...

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optimizing delivery & pick-up during covid-19

Sponsored by: Google Published By: Research Desk Released: Dec 16, 2020

The COVID-19 pandemic has shifted customer behavior on a global scale. As you update your services to match your shoppers' new priorities, learn how Google Maps Platform can help. Since March 2020,...

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optimize your sap environment by migrating to aws

Sponsored by: AWS Published By: Research Desk Released: Dec 02, 2020

The notion of digitalizing business processes and customer experiences has become a matter of “when”, rather than “if”. Nearly every large organization has begun leveraging cloud services as p...

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stories of cx transformation

Sponsored by: Freshworks Published By: Research Desk Released: Nov 13, 2020

Today’s customer has all the power. Customer expectations have gone through the roof! The modern customer Expects instant engagement on every channel Uses reviews and ratings to make purc...

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freshdesk omnichannel

Sponsored by: Freshworks Published By: Research Desk Released: Nov 13, 2020

Introducing Freshdesk Omnichannel, the leading customer service and engagement platform that brings people and bots together to delight customers at every touchpoint. Delivering a delightful custom...

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building a recession-proof contact center

Sponsored by: Freshworks Published By: Research Desk Released: Nov 13, 2020

Don’t wait for mandatory budget cuts to optimize your customer service operations. Learn how to enhance flexibility, spend wisely, and keep customer connections strong. Be the voice of reason in you...

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the definitive guide to template management

Sponsored by: Templafy Published By: Research Desk Released: Nov 12, 2020

The rapid growth of template management is setting new standards in productivity, document compliance and playing an improved role in both the Customer and Employee Experience. At the center of enterp...

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how fuel merchants can deliver on the convenience promise

Sponsored by: ACI Worldwide Published By: Research Desk Released: Oct 23, 2020

Overcoming the barriers to innovation and profitability. The payments process – and the technology behind it – play an important part in delivering the customer experiences that fuel merchants ...

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machine learning customer stories ebook

Sponsored by: AWS Published By: Research Desk Released: Oct 15, 2020

Machine learning (ML) is creating better business results across nearly every industry—including financial services. While risk management use cases abound, financial institutions of all sizes are a...

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relaties opbouwen en versterken in de hedendaagse salesomgeving

Sponsored by: Microsoft Published By: Research Desk Released: Oct 10, 2020

Slechts 23% van alle klanten vindt dat verkopers een goede ervaring bieden.* Geef elke afzonderlijke klant de allerbeste ervaring van welke plek je dan ook werkt en kies voor Microsoft Relationship...

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