CustomerExperience Archives | Page 3 of 4 | DemandTalk

The New B2B Sales Reality

the new b2b sales reality

Published By: Research Desk Released: Jul 15, 2020

A customer-centric selling experience has taken over. Not only is virtual sales engagement accepted by customers these days – it is expected. In just the past few years, time spent meeting virtually...

Combatting Supply Chain Issues with Advanced Analytics

combatting supply chain issues with advanced analytics

Published By: Research Desk Released: Jul 06, 2020

The world’s most successful retailers share a key strength – an efficient, reliable, and flexible supply chain. Achieving this feat is remarkably challenging given rising consumer expectations, in...

From customer experience to enterprise experience: Six leading practices to activate your CX North Star

from customer experience to enterprise experience: six leading practices to activate your ...

Published By: Research Desk Released: Apr 12, 2020

Our analog and digital lives have blurred—and a company going through digital transformation faces intense pressure to get its customer experience (CX) right. Today’s brands need to stand for s...

OReilly Report: Communicating with your customers: the evolution of conversational

oreilly report: communicating with your customers: the evolution of conversational

Published By: Research Desk Released: Apr 12, 2020

Written by IBM's conversational AI experts, this report demonstrates the market opportunity for conversational AI and outlines the use cases that will enhance your customer service and drive value acr...

How Zendesk use Slack

how zendesk use slack

Published By: Research Desk Released: Mar 27, 2020

Zendesk’s customer service and engagement software helps more than 145,000 businesses deliver an exceptional customer experience. Headquartered in San Francisco, Zendesk operates worldwide, with oth...

Step-by-Step CDP-Readiness

step-by-step cdp-readiness

Published By: Research Desk Released: Mar 20, 2020

As marketers realize the value of creating more personalized customer experiences without a lot of heavy lifting from IT, CDPs are enjoying tremendous growth. In our efforts to help leading busines...

Digital Transformation for Professional Services Firms

digital transformation for professional services firms

Published By: Research Desk Released: Mar 16, 2020

The professional services industry is at an inflection point. Customers are more self-sufficient—and more in control—than ever before. When they pay for services, they expect those services to qui...

Transit – Automated Fare Collection Modernization

transit – automated fare collection modernization

Published By: Research Desk Released: Mar 11, 2020

For passengers, fare collection makes up only a small percentage of their travel time, but it signicantly impacts their overall experience. As ride-sharing and other work to attract and maintain the...

Take Two Technology Roads to Digital Experience Success

take two technology roads to digital experience success

Published By: Research Desk Released: Feb 26, 2020

After you’ve prioritized your digital interactions and assessed the business impacts of your digital investments, craft a roadmap that delivers both short-term wins and long-term benefits. See which...

3 Smart Ways to Exceed Your Customers’ Digital Expectations

3 smart ways to exceed your customers’ digital expectations

Published By: Research Desk Released: Feb 26, 2020

Today, compelling digital experiences are commonplace for consumers. Because of this, brands must embrace technology and creativity to better compete—and connect with customers in meaningful ways. S...

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