CustomerExperience Whitepapers

guide to staying competitive

Sponsored by: HotSchedules Published By: Research Desk Released: Feb 21, 2020

Getting (and staying!) ahead can be especially tricky in the restaurant industry. Razor-thin margins, an unforgiving churn of employee turnover, a shortage of GMs, rising labor costs, and increased di...

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ai in retail: transforming the marketplace

Sponsored by: Microsoft Published By: Research Desk Released: Jan 08, 2020

Propel your retail business ahead of the competition with artificial intelligence (AI). Read the AI in Retail interactive e-book, which shows you how AI solutions including chatbots, machine learning,...

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5 priorities for providing a successful customer experience

Sponsored by: InMoment Published By: Research Desk Released: Dec 18, 2019

Financial services clients are changing in many ways, and they want a company that will evolve with them. Clients are increasingly using technology to perform actions that were previously reserved for...

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salesforce field service lightning powerhome solar

Sponsored by: Salesforce Published By: Research Desk Released: Dec 05, 2019

POWERHOME Solar deployed the Salesforce Field Service Lightning (FSL) mobile application for communication with agents in the field to supplant a legacy customer relations management (CRM) solution th...

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the trailblazer’s guide to field service

Sponsored by: Salesforce Published By: Research Desk Released: Dec 05, 2019

Everyone says customer expectations are getting higher each year. But you’ve probably noticed that people still appreciate the basics: fast scheduling, on-time arrival, personalized service, and fir...

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mobile workers become the face of brands

Sponsored by: Salesforce Published By: Research Desk Released: Dec 05, 2019

Customers are pushing companies to keep up with the innovation of the Fourth Industrial Revolution. With the lines blurring between B2B and B2C, companies need to re-evaluate their service strategies ...

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becoming a trailblazer: greenthumb keeps customer service in bloom with field service ligh...

Sponsored by: Salesforce Published By: Research Desk Released: Dec 05, 2019

When the first rays of sunshine hit the UK each spring, GreenThumb’s expert field crew members are eager to help homeowners across the nation bring their lawns to life. That’s why the company rece...

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how to end ivr horrors – 3 strategies to deliver a connected customer experience

Sponsored by: Vonage Published By: Research Desk Released: Sep 18, 2019

This whitepaper will guide you how to put your efforts into the parts of the contact center that lead to great CX: dynamic call routing, the use of customer data from CRM, and allow agents to be the h...

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