customers expect Whitepapers

long live customer service! your answer to great customer experiences

Sponsored by: RingCentral Published By: Research Desk Released: Oct 11, 2023

Customers expect quick and easy service when they contact your company. Learn how to deliver great customer experiences and what to look for in a communications platform to support your customer servi...

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eine analyse der post-purchase-experience der 100 größten online-shops in deutschland

Sponsored by: ParcelLab Published By: Research Desk Released: Apr 13, 2022

Wir haben das Post-Purchase-Erlebnis bei den 100 größten deutschen Online-Shops analysiert, darunter Brands wie s.Oliver oder IKEA. Die detaillierten Ergebnisse findest du in unserem Report. W...

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post purchase: are the uk’s top retailers up to scratch?

Sponsored by: ParcelLab Published By: Research Desk Released: Mar 30, 2022

What is the state of UK online retail after the most turbulent 24 months in history? Are the largest online retailers creating the experiences their customers expect? We looked at the post-purchase e...

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wachstum durch personalisierung

Sponsored by: AWS Published By: Research Desk Released: Jan 18, 2022

Die Kunden von heute erwarten mehr. Ihr Unternehmen kann ihnen jedoch stets einen Schritt voraus sein. Handeln Sie schnell, um die steigende Nachfrage nach einem personalisierten und individuell angep...

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