customerservice Whitepapers

einsparungen und geschäftlicher nutzen durch slack

Sponsored by: Slack Published By: Research Desk Released: Jun 23, 2022

Fünf Themen dominieren die neue Arbeitswelt Wir haben mit Führungskräften aus verschiedenen Bereichen, Branchen und Ländern darüber gesprochen, was die Zukunft der Arbeit bringt, um besser zu ver...

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how to succeed with omni-channel customer service

Sponsored by: PegaSystems Published By: Research Desk Released: Oct 14, 2021

Delivering exceptional service across every interaction  For more than a decade, nearly every enterprise has been striving to achieve omni-channel service: to deliver engaging customer service tha...

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human-ai collaboration for happier customers

Sponsored by: Replicant Published By: Research Desk Released: May 11, 2021

Humans are adopting voice technology faster than any other technology in history, even faster than the internet or smartphones. Today, more than half of U.S. adults [more than 136 million] use voic...

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driving customer- centricity withpurpose-built ai solutions for cx

Sponsored by: NICE Published By: Research Desk Released: May 03, 2021

Customer experience (CX) matters more than ever – it has overtaken price and product as the key brand differentiator and now drives more than two-thirds of brand loyalty. As the sum of a customer’...

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why choose les olson company

Sponsored by: Microsoft Published By: Research Desk Released: May 01, 2021

Les Olson Company is a family-owned and independently operated business with nine locations, serving the entire State of Utah, Las Vegas, Nevada, and Southwestern Wyoming. Since 1956, we’ve been pro...

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protecting microsoft 365 with mail assure: secure email makes for satisfied clients

Sponsored by: N-ABLE Published By: Research Desk Released: Apr 12, 2021

A significant portion of cyberattacks target email inboxes. It’s no mystery why. Email is the heart of business—essential to team productivity, customer service, and more. An unprotected inbox can...

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the ultimate guide to ai in customer service

Sponsored by: Freshworks Published By: Research Desk Released: Nov 13, 2020

Did you know that 41% of consumers see no value in interacting with chatbots? While there are no doubts about AI’s ability to scale customer interactions and save costs, lack of an outcome-driven...

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the buyers’ guide for customer service software

Sponsored by: Freshworks Published By: Research Desk Released: Nov 13, 2020

Freshworks’ Buyers’ Guide for Customer Service Software defines the key principles behind the software purchase decision, addressing the needs of each stakeholder involved. Key areas of focus i...

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freshdesk omnichannel

Sponsored by: Freshworks Published By: Research Desk Released: Nov 13, 2020

Introducing Freshdesk Omnichannel, the leading customer service and engagement platform that brings people and bots together to delight customers at every touchpoint. Delivering a delightful custom...

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building a recession-proof contact center

Sponsored by: Freshworks Published By: Research Desk Released: Nov 13, 2020

Don’t wait for mandatory budget cuts to optimize your customer service operations. Learn how to enhance flexibility, spend wisely, and keep customer connections strong. Be the voice of reason in you...

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