customerservice Whitepapers

sms gateway: intuitive real-time dialogue for adobe campaign

Sponsored by: Adobe Published By: Research Desk Released: Nov 11, 2020

With SMS open and response rates as high as 98% and 45% respectively, the mobile channel can’t be ignored by users of Adobe Campaign. Learn how to unleash the power of personalized mobile messaging ...

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analysis of banking live customer service requests from an ai perspective

Sponsored by: AB Finn Published By: Research Desk Released: Oct 15, 2020

Each year, banks invest billions of dollars in digital customer experiences, with the objective of enticing more customers to engage digitally for all their banking needs. Among the desired benefits a...

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oreilly report: communicating with your customers: the evolution of conversational

Sponsored by: IBM Published By: Research Desk Released: Apr 12, 2020

Written by IBM's conversational AI experts, this report demonstrates the market opportunity for conversational AI and outlines the use cases that will enhance your customer service and drive value acr...

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the collaborative contact center

Sponsored by: RingCentral Published By: Research Desk Released: Apr 08, 2020

It’s estimated that businesses today collectively lose $62 billion per year due to poor customer service. So what factors account for this massive annual revenue loss? • High agent turnover rates...

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how zendesk use slack

Sponsored by: Slack Published By: Research Desk Released: Mar 27, 2020

Zendesk’s customer service and engagement software helps more than 145,000 businesses deliver an exceptional customer experience. Headquartered in San Francisco, Zendesk operates worldwide, with oth...

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the cost of a false positive

Sponsored by: Samasource Published By: Research Desk Released: Mar 06, 2020

We all know false positives in machine learning can be costly. And while we also know that high quality data is imperative to the success of your algorithm, in some cases, data quality is even more cr...

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salesforce field service lightning powerhome solar

Sponsored by: Salesforce Published By: Research Desk Released: Dec 05, 2019

POWERHOME Solar deployed the Salesforce Field Service Lightning (FSL) mobile application for communication with agents in the field to supplant a legacy customer relations management (CRM) solution th...

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the trailblazer’s guide to field service

Sponsored by: Salesforce Published By: Research Desk Released: Dec 05, 2019

Everyone says customer expectations are getting higher each year. But you’ve probably noticed that people still appreciate the basics: fast scheduling, on-time arrival, personalized service, and fir...

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mobile workers become the face of brands

Sponsored by: Salesforce Published By: Research Desk Released: Dec 05, 2019

Customers are pushing companies to keep up with the innovation of the Fourth Industrial Revolution. With the lines blurring between B2B and B2C, companies need to re-evaluate their service strategies ...

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