CX Whitepapers

transform cx with ai and super agents

Sponsored by: 247.ai Published By: Research Desk Released: Feb 14, 2022

An agent’s superpower is confidence, enabling them to excel in customer care. Super agents equipped with AI- powered solutions pave the best road to delivering excellent customer care.  Check ou...

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use a modern app platform and ai to deliver frictionless customer experiences

Sponsored by: Bridge Partners Published By: Research Desk Released: Aug 25, 2021

For any business, the goal is to continue attracting new customers and retain existing ones, all the while ensuring increased customer satisfaction and revenue (not always in this order). Customer exp...

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digital cx ebook: overcoming the barriers to a customer- first culture

Sponsored by: OutSystems Published By: Research Desk Released: Jul 13, 2021

Building a ‘customer first’ culture is the #1 challenge of CX professionals, but the barriers to implementing this are considerable. With customer interactions now overwhelmingly online, CX profes...

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driving customer- centricity withpurpose-built ai solutions for cx

Sponsored by: NICE Published By: Research Desk Released: May 03, 2021

Customer experience (CX) matters more than ever – it has overtaken price and product as the key brand differentiator and now drives more than two-thirds of brand loyalty. As the sum of a customer’...

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understanding the customer journey every step of the way

Sponsored by: TTEC Published By: Research Desk Released: May 03, 2021

This strategy guide will help you earn loyalty and increase CLV through customer journey mapping. Many organizations think of their customer journeys as a collection of brand “touchpoints.” But, t...

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cxaas: the future of customer experience

Sponsored by: TTEC Published By: Research Desk Released: May 03, 2021

Learn how to craft agile CX that can adapt to rapid changes in customer behavior and technology. With digital service expected to increase by 40% this year, there’s no doubt that the nature of CX...

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manual de experiencia del cliente

Sponsored by: Microsoft Published By: Research Desk Released: Apr 15, 2021

Descubre cómo ofrecer una experiencia de cliente (CX) excepcional que te posicione para captar y mantener a más clientes. Lee el Manual de experiencia del cliente para explorar las tendencias que es...

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streamlining the customer experience

Sponsored by: Oracle Published By: Research Desk Released: Nov 22, 2019

Enhance your Customer Experience Delivery Let’s just get to the core of the issue: The customer experience (CX) is broken. Legacy technology is way behind and it creates a distorted view of the cust...

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6 reasons oracle cx is the right solution for your high-tech or manufacturing company

Sponsored by: Oracle Published By: Research Desk Released: Nov 19, 2019

Find out the 6 major benefits Oracle CX offers to high-technology and manufacturing companies....

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infographic: are you missing the critical link in the customer experience chain?

Sponsored by: lenovo Published By: Research Desk Released: Nov 19, 2019

All businesses make constant eorts today to improve their customer experience (CX) to drive revenue and profitability. There is, however, one vital link in the chain that is often ignored strong emplo...

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