digital channel Whitepapers

voice built for the modern age of customer service

Sponsored by: Salesforce Published By: Research Desk Released: Mar 23, 2022

Voice still saves the day for tough customer issues. Ease your customers’ stress with telephony integration. Your customers want fast, quality support — especially when they’re dealing wit...

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reimagining customer experience

Sponsored by: Vonage Published By: Research Desk Released: Mar 20, 2020

Customer expectations are entirely reshaping the business landscape. With each app they download and business they buy from, customers now expect a perfect mix of efficiency, convenience, and personal...

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5 reasons oracle cx is the right solution for your financial services firm

Sponsored by: oracle Published By: Research Desk Released: Nov 22, 2019

Oracle CX applications enable digital transformation of front-office customer engagement. By centering on a single view of the customer, cohesive convenience is achieved across all digital channels....

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evolution of the dmp

Sponsored by: Adobe Published By: Research Desk Released: Aug 26, 2019

To achieve personalization at scale, brands need to develop a better understanding of each customer they interact with, and that’s all about combining all the data they collect from every available ...

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