Digital Channels Whitepapers

the definitive how- to guide for healthcare providers

Sponsored by: Acquia Published By: Research Desk Released: Jun 10, 2022

Today, consumers expect to navigate nearly every aspect of their healthcare journeys through digital channels with ease and transparency. That means healthcare providers are tasked with providing intu...

Read more

ciam buyer’s guide

Sponsored by: Okta Published By: Research Desk Released: May 20, 2022

Having an online presence should be good for business. Online, you can learn more about your customers throughout their entire customer journeys, which helps you understand how best to communicate abo...

Read more

deliver magic moments with direct mail and corporate gifting

Sponsored by: ReachDesk Published By: Research Desk Released: Mar 24, 2022

Find out how you can use direct mail and gifting alongside your digital channels to gain a competitive advantage. Build stronger relationships with your prospects, customers and employees to: Imp...

Read more

self-service banking: the key to customer acquisition and retention

Sponsored by: Zendesk Published By: Research Desk Released: Mar 15, 2022

The ways in which customers are interacting with their banks is undergoing a fundamental shift. Even prior to the COVID-19 pandemic providing an accelerant, consumers have drifted away from traditiona...

Read more

burberry’s digital transformation with aws

Sponsored by: AWS Published By: Research Desk Released: Jan 18, 2022

Retail is going through a period of profound change, with innovations in consumer technology progressing at an unprecedented pace.   Find out how Burberry’s cloud-first strategy lets the ...

Read more

the three customer service megatrends in 2021: post-pandemic customer service excellence

Sponsored by: Genesys Published By: Research Desk Released: Dec 02, 2021

The COVID-19 pandemic shed light on the need for contact center modernization to provide seamless customer experiences and to eliminate repetitive tasks. This crisis also revealed the important role o...

Read more

tax complexity and drivers for transforming finance

Sponsored by: Vertex Published By: Research Desk Released: Nov 24, 2021

Change has become the only constant for businesses across industries and around the world. Changes in customer behavior are driving increased engagement via digital channels. Changes in supply and dem...

Read more

reimagining customer experience with fujitsu

Sponsored by: Fujitsu Published By: Research Desk Released: Jan 06, 2021

Customer expectations are entirely reshaping the business landscape. With each app they download and business they buy from, customers now expect a perfect mix of efficiency, convenience, and perso...

Read more

digital risk protection for security team

Sponsored by: Safeguard Cyber Published By: Research Desk Released: Dec 10, 2020

The rapid adoption of collaboration, chat, and social channels, such as Microsoft Teams, and Slack, WhatsApp, and LinkedIn, coupled with the persistence of remote work environments has created an expa...

Read more

how to digitally transform credit union member service in 2021

Sponsored by: CXInfinity Published By: Research Desk Released: Nov 12, 2020

The coronavirus outbreak has drastically impacted people, organizations, and the global economy as a whole. Like most other industries, banking has experienced a wave of changes throughout 2020, with ...

Read more