digital interactions Whitepapers

cinq étapes pour faire en sorte que votre programme de cx digital donne des résultats

Sponsored by: Forsta Published By: Research Desk Released: Mar 09, 2022

La pandémie de COVID-19 a accéléré les attentes des clients en matière d'interactions et de services numériques, plaçant l'expérience client (CX) au premier plan de manière soudaine et specta...

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fünf schritte für ein erfolgreiches digitales cx-programm

Sponsored by: Forsta Published By: Research Desk Released: Mar 08, 2022

Mit der COVID-19-Pandemie, die die Kundenerwartungen an digitale Interaktionen und Dienste beschleunigt, hat die Bedeutung des Kundenerlebnisses (CX) drastisch zugenommen. Diese schnell wachsen...

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five steps to ensure your digital cx program delivers results

Sponsored by: Forsta Published By: Research Desk Released: Mar 07, 2022

With the COVID-19 pandemic accelerating customer expectations for digital interactions and services, the importance of customer experience (CX) has grown both suddenly and dramatically. This r...

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customer satisfaction guide for zero trust

Sponsored by: CyberRes, a Micro Focus L... Published By: Research Desk Released: Aug 04, 2021

Companies are increasingly moving towards implementing Zero Trust principles, recognizing the benefits of this higher level of security. But how can you shift to this model without impacting the custo...

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the local business guide to digital transformation

Sponsored by: Podium Published By: Research Desk Released: Dec 04, 2020

The Local Business Guide to Digital Transformation 7 critical touch points you can take online Today's consumer wants digital-first interactions with businesses, who haven't accommodated them ...

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from asics to unilever: the key to ecommerce success

Sponsored by: MuleSoft Published By: Research Desk Released: Nov 23, 2020

The global eCommerce market is expected to reach $4 trillion by 2020. Online shoppers that receive a compelling customer experience not only spend 140% more than their counterparts, but their digita...

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2020 online behaviors & expectations index

Sponsored by: AB/Moxie Published By: Research Desk Released: Nov 13, 2020

Since COVID-19, consumers are turning to online sites for banking and insurance needs 33% more often. And they have clear expectations about what matters most in their online experience, and which com...

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the path forward: digital acceleration

Sponsored by: Acquia Published By: Research Desk Released: Oct 22, 2020

The shut-down and subsequent radical reshaping of the economy brought about by COVID-19 have plunged everyone – brands, communities, nations – into an unfamiliar situation marked by profound uncer...

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