Digital Transformation Whitepapers

fünf schritte für ein erfolgreiches digitales cx-programm

Sponsored by: Forsta Published By: Research Desk Released: Mar 08, 2022

Mit der COVID-19-Pandemie, die die Kundenerwartungen an digitale Interaktionen und Dienste beschleunigt, hat die Bedeutung des Kundenerlebnisses (CX) drastisch zugenommen. Diese schnell wachsen...

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how to manage third party risk

Sponsored by: CybelAngel Published By: Research Desk Released: Mar 08, 2022

The adoption of digital transformation, cloud computing, and Infrastructure as a Service all have brought business new found success. However as an unintended consequence nearly all of an enterprise d...

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five steps to ensure your digital cx program delivers results

Sponsored by: Forsta Published By: Research Desk Released: Mar 07, 2022

With the COVID-19 pandemic accelerating customer expectations for digital interactions and services, the importance of customer experience (CX) has grown both suddenly and dramatically. This r...

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cx reality check 2021: momentum interrupted

Sponsored by: 247.ai Published By: Research Desk Released: Feb 20, 2022

For the second consecutive year, we conducted a study to examine the differences between what businesses thought about the customer experience they delivered and what customers experienced. The last y...

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helping a south african airline take to the clouds after the pandemic

Sponsored by: HYCU Published By: Research Desk Released: Feb 02, 2022

Like other companies in the travel industry, Comair went into “business rescue” mode during the COVID-19 pandemic. The company took advantage of the lockdown period in South Africa in 2020 to reva...

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digital transformation’s unsung but essential ingredient: process governance

Sponsored by: Nintex Published By: Research Desk Released: Jan 12, 2022

As businesses reimagine every facet of their operations to become customer-centric digital enterprises, process governance is becoming the strategic “mission control” that enables those businesses...

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the state of digital banking, 2021

Sponsored by: Aerspike Published By: Research Desk Released: Jan 11, 2022

Why Read This Report The 2020 coronavirus pandemic has driven disruption and turbocharged digital transformation in banking. Disruptors are gaining ground, innovating around both customers’ and b...

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cvs & urban outfitters – driving success through digital transformation

Sponsored by: blueyonder Published By: Research Desk Released: Jan 04, 2022

Hear from CVS Health and Urban Outfitters as they discuss their digital transformation. Gain a birds-eye view of their successful strategy to deliver customer centric experiences while meeting the evo...

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enabling the modern workplace

Sponsored by: Zscaler Published By: Research Desk Released: Dec 22, 2021

Digital transformation is about empowering humans—not only employees, but business partners, suppliers, and even customers.  To do so means IT must enable a modern workplace that maximizes the valu...

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five steps to master digital customer engagement

Sponsored by: Genesys Published By: Research Desk Released: Dec 02, 2021

Digital customer engagement is evolving quickly. This year, customers will spend 25% more with companies that get digital transformation right. Web chat, social messaging apps and chatbots hold treme...

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