IT service Whitepapers

the cloud complexity imperative -why organizations must unify and simplify the management ...

Sponsored by: Dell Published By: Research Desk Released: Jan 12, 2021

There’s no question that public cloud services have transformed IT service delivery. But organizations are also evolving their on-premises IT infrastructure to keep pace with digital demands. The re...

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beyond out-of-the-box for itsm: automate routine service requests with integrationhub

Sponsored by: ServiceNow Published By: Research Desk Released: Oct 13, 2020

This ebook shows how your IT service desk can automate end-to-end service request with custom workflows. IT service delivery teams can drive down OPEX, increase service delivery speed, and free up cri...

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reimagining it service delivery and operations in unimagined times

Sponsored by: ServiceNow Published By: Research Desk Released: Jul 22, 2020

Download this ebook to discover the top 3 ways adding Operation Management to your ITSM strategy can help your business be more resilient even in today’s challenging conditions. Drive down costs, sw...

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a new it service paradigm for the on-demand world

Sponsored by: HPE Published By: Research Desk Released: Jun 01, 2020

Hewlett Packard Enterprise is delivering flexible IT with simplicity, security, and on-premises control. HPE GreenLake allows businesses to consume IT infrastructure on their own terms, without compro...

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broadcom

Sponsored by: Moveworks Published By: Research Desk Released: May 21, 2020

A few years ago, Broadcom set out a vision to improve the helpdesk experience for its employees, save time, and reduce the volume of work by automating tasks with AI.   In a matter of weeks...

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a user-centric focus: shaping the it landscape

Sponsored by: JAMF Published By: Research Desk Released: Feb 16, 2020

As organizations look to leave their mark on their respective industries, executives understand that empowering employees with the right technology is the best way to make them more productive and dri...

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frost & sullivan: how the right it support partner can help accelerate cloud transfor...

Sponsored by: IBM Published By: Research Desk Released: Jan 23, 2020

How the right IT support partner can accelerate your cloud transformation Read what analyst firm, Frost & Sullivan, learned when it asked IT leaders worldwide about top data center challenges s...

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it service excellence tool kit

Sponsored by: ConnectWise Published By: Research Desk Released: Sep 13, 2019

The IT Service Excellence Toolkit outlines best practices to ensure client satisfaction, and includes powerful tools for your success, including a sample service agreement, client onboarding checklist...

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hfs top 10 cognitive assistant service providers

Sponsored by: IBM Published By: Research Desk Released: May 24, 2019

The focus of cognitive assistants is generally about augmentation of employee work rather than replacement. Automation tools can often replace a human interaction—we see this a lot in self-servic...

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