ITSM Whitepapers

freshservice service management benchmark report

Sponsored by: Freshworks Zendesk Published By: Research Desk Released: Jul 20, 2023

The current economic pressures have challenged business leaders to drive efficiency and maximize return on their digital investments. Business leaders rely on technology leaders for growth, service ex...

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the top 3 it pains of the new reality and how to solve them

Sponsored by: ServiceNow Published By: Research Desk Released: Jul 16, 2021

For those considering a better ITSM solution, there are powerful reasons to think beyond just that singular solution. See how integrating operations management (ITOM) at the same time has helped en...

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how 5 enterprises consolidated itsm to reduce costs

Sponsored by: ServiceNow Published By: Research Desk Released: Jul 16, 2021

For businesses that want to transform, modernizing ITSM is a step in the right direction. Five leading brands —SAP SuccessFactors, Experian, Group Health (Kaiser Permanente Washington), Al Jazeer...

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improving it velocity in a devops world

Sponsored by: ServiceNow Published By: Research Desk Released: Oct 22, 2020

For too long, DevOps and ITSM/ITOM have been on opposite sides of the enterprise—one wanting to move fast and innovate, the other in control and adverse to any risk. But now is the time to put that ...

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how 5 enterprises consolidated itsm to reduce costs

Sponsored by: ServiceNow Published By: Research Desk Released: May 29, 2020

For businesses that want to transform, modernizing ITSM is a step in the right direction. Five leading brands—SAP SuccessFactors, Experian, Group Health (Kaiser Permanente Washington), Al Jazeera Me...

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the future of itsm is agile

Sponsored by: Atlassian Published By: Research Desk Released: Jul 15, 2019

In this guide, Atlassian and AXELOS (the author of ITIL® Foundation) have partnered to jumpstart your agile journey with ITIL 4. Based on the principles in ITIL 4, you’ll learn how to build a high-...

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itsm whitepaper

Sponsored by: Atlassian Published By: Research Desk Released: Jun 06, 2019

IT teams are switching to leaner, more agile approaches that value ease of use, collaboration, and knowledge sharing over complex, inflexible workflows. Applying lean and agile principles to ITSM can ...

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