omnichannel Whitepapers

migrate to amazon connect in 10 simple steps

Sponsored by: Cloudhesive Published By: Research Desk Released: Aug 22, 2022

Amazon Connect is an easy-to-use cloud contact center platform that provides omnichannel customer service on a pay-as-you-go pricing model. Additionally, Amazon Connect powers Salesforce Service Cloud...

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returns benchmarks report: it’s time to ditch status-quo,one-size-fits-all returns.

Sponsored by: Narvar Published By: Research Desk Released: Nov 19, 2021

Learn about the return policy trends of nearly 200 retailers, and dive into best-in- class examples that point to the future of online return policies. Download the report for: Today's return ...

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how to succeed with omni-channel customer service

Sponsored by: PegaSystems Published By: Research Desk Released: Oct 14, 2021

Delivering exceptional service across every interaction  For more than a decade, nearly every enterprise has been striving to achieve omni-channel service: to deliver engaging customer service tha...

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seamless orchestration: simplifying and delivering orders

Sponsored by: Oracle Published By: Research Desk Released: Jan 12, 2021

Seamless orchestration is all about simplifying ordering across channels to execute an effective omnichannel strategy. This knowledge brief from ARC Advisory Group explains why seamless, frictionless ...

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freshdesk omnichannel

Sponsored by: Freshworks Published By: Research Desk Released: Nov 13, 2020

Introducing Freshdesk Omnichannel, the leading customer service and engagement platform that brings people and bots together to delight customers at every touchpoint. Delivering a delightful custom...

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you’ve uncovered the weak spots in your omnichannel approach: now what?

Sponsored by: Comcast Business Published By: Research Desk Released: Sep 17, 2020

Read this white paper to explore insights and strategies that can help you pivot to digital business, navigate new work environments, and manage changing customer expectations amid uncertainty....

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how pfizer built an application network to accelerate innovation

Sponsored by: MuleSoft Published By: Research Desk Released: Aug 06, 2020

Life sciences companies are facing increasing pressure to provide new products to market faster than ever before while adhering to the growing number of safety and regulatory needs. Pfizer, one of the...

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journey mapping ebook: an outside-in approach to delivering great customer experiences

Sponsored by: Genesys Published By: Research Desk Released: Jul 27, 2020

Customers engage with your company for a variety of reasons such as buying your product, onboarding, or getting support. Each of these is a journey which may involve multiple channels – website, cal...

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ebook

Sponsored by: Genesys Published By: Research Desk Released: Jul 27, 2020

Call centers of yesterday have evolved into multichannel contact centers and a few have transformed into omnichannel engagement centers. Understanding the difference between “multichannel” and “...

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content for everyone

Sponsored by: Adobe Published By: Research Desk Released: May 13, 2020

Discover how a modern content management system can help you create omnichannel, personalized experiences in real time--at scale. Businesses are under pressure to create more content-led experience...

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