satisfaction Whitepapers

ai for customer service assessment

Sponsored by: IBM Published By: Research Desk Released: Nov 11, 2020

Today’s customers expect unified experiences across channels and fast, accurate resolutions when they need them. Take this 5-minute assessment today to see where you can further transform your custo...

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keeping tax exempt customers happy

Sponsored by: Avalara Published By: Research Desk Released: Oct 01, 2020

Managing tax exempt sales is complex, with variations in tax jurisdictions across the country. But a poor process for handling exemptions can be a source of frustration, reducing customer retention an...

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keeping tax exempt customers happy

Sponsored by: Avalara Published By: Research Desk Released: Oct 01, 2020

Managing tax exempt sales is complex, with variations in tax jurisdictions across the country. But a poor process for handling exemptions can be a source of frustration, reducing customer retention an...

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the impact of accounts payable automation on organisational performance

Sponsored by: Concur Published By: Research Desk Released: Oct 29, 2019

Digital trends have impacted almost every aspect of today’s business world, from operational performance to customer service satisfaction. The payments department – the cash flow and working capit...

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nucleus research roi case study: matouk

Sponsored by: Salesforce Published By: Research Desk Released: Sep 23, 2019

Nucleus Research quantified the initial and ongoing costs of Salesforce over a three-year period. Learn how Matouk achieved: 223% return on investment Payback in six months Year-on-year gro...

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