Service Whitepapers

lte ベースの wave ptx サービスとデバイスにより、sun kwang newport コン�...

Sponsored by: motorola Published By: Research Desk Released: Jul 03, 2024

SNCT が Motorola Solutions の LTE 無線に移行したことで、通信障壁がどのように解消され、安全基準が再定義されたのか。 SNCT の通信システムの徹底的�...

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corero-white-paper contrasting-protection-strategies

Sponsored by: Corero Network Security Published By: Research Desk Released: May 07, 2024

Businesses rely on online platforms to connect with their customers, conduct transactions, and carry out operations. This reliance, while opening up new avenues for growth and efficiency, also exposes...

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life science + cx: the impact of customer service

Sponsored by: zendesk Published By: Research Desk Released: Dec 01, 2023

Professionals in the biotechnology, pharmaceutical, and medical technology industries want to access customer support that’s knowledgeable, responsive, and accurate—just like anyone else. To gr...

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state of service report, fifth edition

Sponsored by: Salesforce Published By: Research Desk Released: Aug 03, 2023

For the fifth edition of our “State of Service” report, Salesforce Research surveyed 8,050 customer service professionals to determine: • How service organizations continue to adapt to an ever m...

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mike more miles and true test

Sponsored by: Interstate Batteries Published By: Research Desk Released: May 08, 2023

“The True Test program along with designated Battery Captains in our shops has doubled our sales in one year.” Mike More Miles realized that we were not reaching our potential in our battery bu...

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dell pc as a service

Sponsored by: Dell Technologies Published By: Research Desk Released: Apr 12, 2023

Making employee experience a priority for the business is not new, but what is different now is that in order to stay competitive and retain and attract the best talent, employee experience has to bec...

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businesses have saved 27% in support costs with service cloud.

Sponsored by: Salesforce Published By: Research Desk Released: Apr 08, 2023

Try our value calculator to see how much Service Cloud can save you. Estimate how much value Service Cloud can provide based on your organization, number of agents, and more. Find out how much Serv...

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creating customer- centric service with ai and automation

Sponsored by: PegaSystems Published By: Research Desk Released: Oct 13, 2021

Change is the only constant The saying “the only thing that is constant is change” dates back to the ancient Greeks. And while this phrase may feel overused, it’s perhaps never been more true...

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achieving digital customer service transformation

Sponsored by: PegaSystems Published By: Research Desk Released: Oct 13, 2021

We are at a moment of unique opportunity for customer experience leaders. Nearly every business is striving for customer centricity to better differentiate and retain valued customers. And today, new ...

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6 steps to simplifying service

Sponsored by: PegaSystems Published By: Research Desk Released: Oct 13, 2021

Let’s face it, achieving frictionless service isn’t easy. With an ever-increasing number of channels available and rapidly shifting expectations, service is often filled with complexity. A new ...

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