Support Whitepapers

the ultimate cx agent guide: how to be the ‘employer of choice’ and not an internet me...

Sponsored by: NICE Published By: Research Desk Released: Nov 14, 2022

Are your agents ready to manage voice and digital interactions in a digital-first omnichannel environment? Your customers using digital technology in daily life expect agents to be as digital fluent a...

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dell emc unified workspace ebrochure final-082919

Sponsored by: Dell Published By: Research Desk Released: Jan 15, 2021

Users are on the go, working from almost anywhere and on multiple devices, reshaping the traditional work-place. We know for you as an IT leader this means more: ∙∙devices to provision and...

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why winning support teams stick to one tool

Sponsored by: LogMeIn Published By: Research Desk Released: Dec 24, 2020

Best-in-class internal IT support teams need the right tools to become more effective and responsive. By investing in tools purpose-built for employee support, companies are dramatically improving the...

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spectrum enterprise trunking: scaling your communications for enterprise

Sponsored by: Charter Spectrum Published By: Research Desk Released: Dec 23, 2020

Spectrum Enterprise provides industry-leading solutions to modernize enterprise voice services for on-premises phone systems. This executive brief describes the latest trends in scaling enterprise com...

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case studies: hr & it better together

Sponsored by: ServiceNow Published By: Research Desk Released: Nov 23, 2019

Successful organizations recognize the many potential benefits in offering great employee experiences. But what will it take to create and support those rewarding experiences? It requires a coordinate...

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moments that matter: a new cx roadmap for financial services

Sponsored by: oracle Published By: Research Desk Released: Nov 22, 2019

Rethinking your processes and investing in technology that supports your customer experience sets you apart. Let’s take a closer look at how CX technology can help redefine your business as you prep...

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a navigation guide for windows/sql server 2008 eos

Sponsored by: Insight Published By: Research Desk Released: Oct 22, 2019

SQL Server and Windows Server 2008 EOS means Microsoft will no longer make product improvements, accept warranty claims, or provide security or non-security patches. Extended support is only available...

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