Technology Whitepapers

how leading healthcare organizations are transforming patient and employee experiences

Sponsored by: zendesk Published By: Research Desk Released: Dec 01, 2023

Personalized patient experiences are vital to positive patient outcomes. Unfortunately, outdated technology prevents many healthcare organizations from providing the kind of streamlined experiences th...

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idc ai for app dev

Sponsored by: Google Published By: Research Desk Released: Nov 18, 2023

IDC forecasts that by 2027, AI will auto-generate code for 80% of new digital solutions, aiding both novice and seasoned developers. AI assistants will become a norm, aiding learning and advanced task...

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six actions clés pour transformer numériquement votre campus

Sponsored by: Alcatel Lucent Enterprise Published By: Research Desk Released: Nov 13, 2023

La transformation numérique place vos étudiants au centre de l'apprentissage. Cette stratégie holistique fournit le bon mélange de technologie, de sécurité et de collaboration pour aider à cré...

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six key actions that can digitally transform your campus

Sponsored by: Alcatel Lucent Enterprise Published By: Research Desk Released: Nov 13, 2023

Digital transformation puts your students at the center of learning. This holistic strategy provides the right blend of technology, security, and collaboration to help create a thriving academic envir...

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why the operating system matters

Sponsored by: Red hat Published By: Research Desk Released: Nov 13, 2023

As both users and applications have grown more sophisticated, infrastructures have had to evolve, a shift accelerated by cloud adoption. What most IT teams and business leaders really want is an envir...

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exec brief operationalizing zero trust

Sponsored by: Trend Micro Published By: Research Desk Released: Nov 03, 2023

Your organization must align its people, processes, and technology when pursuing a zero trust strategy. Making informed decisions regarding access is only possible if you can accurately assess risk wh...

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5 secrets for ultra-efficient cfos

Sponsored by: Netsuite Published By: Research Desk Released: Oct 02, 2023

Heightened efficiency equals job security all around. Here’s why. The first move in our five-step efficiency-boosting plan: Launch a process review. We lay out an eight-step framework to get your...

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2022-2023 cx decision-maker’s guide

Sponsored by: RingCentral Published By: Research Desk Released: Sep 07, 2023

CX performance, technology, investment and strategy, based on 184 interviews with US organizations and 1,000 US consumers. Includes NPS benchmarks, customers’ preferred communication channels, view ...

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aberdeen: aligning customer service strategy & technology

Sponsored by: SAP Published By: Research Desk Released: Sep 05, 2023

Aberdeen Knowledge Brief: How to align service strategy & technology to fuel next-gen customer experiences. This document highlights the top objectives fueling the activities of modern day B2B ser...

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no more status quo: five trends revolutionizing customer service

Sponsored by: SAP Published By: Research Desk Released: Sep 05, 2023

Explore the five key trends that every technology leader needs to know in order to successfully position customer service as a central pillar of intelligent customer experience....

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