Ventana Research Whitepapers

Contact centers have traditionally used interaction data to boost efficiency by managing costs and time, but so much more is possible. The missing element is now available: artificial intelligence (AI...

Read this white paper by independent analysts at Ventana Research to learn more about how evolving your virtual close practices can benefit your bottom line...

In this Q&A, Robert Kugel of Ventana Research sheds light on how to virtualize your accounting close to increase efficiency and resilience now, and in the long term as well....