Customer Experience

pigment sas secures usd 145 m for innovation in business planning

  Insights Desk   Apr 05, 2024

Highlights: Pigment provides a cloud-based platform for real-time business forecasting, catering to business strategy needs. Pigment AI encompasses functions such as data querying, pattern rec...

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strategies to achieve a positive digital footprint

  Insights Desk   Feb 05, 2024

Highlights: Encryption is a potent tool for safeguarding a company’s digital footprint data from unauthorized access. Aligning your company’s digital footprint data security practices with...

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devops vs agile: development methodologies in the spotlight

  Insights Desk   Jan 12, 2024

Highlights: DevOps and Agile both champion collaboration, efficiency, and iterative progress. Yet, their distinct roles in the software development lifecycle set them apart. Merge Agile and De...

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implementing it service management – a step closer to digital transf...

  Insights Desk   Oct 09, 2023

Highlights: Implementing IT Service Management (ITSM) tools provides a framework for managing and streamlining IT processes, ensuring they align with organizational objectives and technological a...

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incorporating data analytics into your marketing strategy

  Insights Desk   May 17, 2023

Highlights: Data analytics in marketing refers to using data and statistical methods to extract insights and improve decision-making related to marketing activities. According to Forrester Con...

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the power of digital transformation in enhancing cx

  Insights Desk   May 02, 2023

Highlights: The effects of digital transformation on customer experience are far-reaching and manifest in numerous ways. Companies that successfully undergo digital transformation can gain a c...

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report: 88% of firms value first-party data more than two years ago!

  Insights Desk   Dec 06, 2022

Highlights – According to the survey, 88% of respondents believe gathering first-party data is more crucial for organizations now than it was two years ago, and 41% believe that over the past 1...

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thoma bravo and sunstone partners to acquire usertesting for usd 1.3b

  Insights Desk   Oct 28, 2022

Highlights: Thoma Bravo and Sunstone Partners plan to combine UserTesting and UserZoom after the deal closes. The company’s products and services will work together to make a robust end-to-...

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ucaas vs ccaas: what’s the difference?

  Insights Desk   Oct 26, 2022

Highlights – Unified Communication as a Service is a cloud-based platform combining various communications channels, such as messaging, video conferencing, and cloud calls, into one interface. ...

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dreamforce 2022: salesforce announces genie cdp to fuel better custome...

  Research Desk   Sep 22, 2022

Highlights – The company explained that the solution enables enterprise teams to produce seamless, personalized experiences that continuously react to changing consumer information and needs by...

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