Customer Experience

harness the power of multichannel customer experience-ii

  Insights Desk   Sep 21, 2022

Highlights: Online visibility in the contact center has many benefits: Higher customer satisfaction and retention, lower customer churn, higher first-call resolution rates, and lower costs. W...

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bridge the multichannel customer experience gap

  Insights Desk   Sep 19, 2022

Highlights: Omni-channel customer experience gap results in issues such as poor problem resolution, lower first-call resolution rates, and unsatisfied customers. Only a few organizations have ...

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new relic releases largest observability survey

  Insights Desk   Sep 19, 2022

Highlights: As organizations race to adopt technologies such as blockchain, edge computing, and 5G to provide optimal customer experiences, observability enables more manageable deployment. Mo...

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how ar is paving the way for future businesses

  Insights Desk   Aug 18, 2022

Highlights: Augmented technology is the new future and will become the new interface between humans and machines. Companies are implementing AR into their pre-sales, point-of-sale, and after-s...

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zero-party data a new way of marketing – higher customer experience

  Insights Desk   Aug 18, 2022

Highlights: A new generation of zero-party data helps to build long lasting customer relationship and improve customer experience. In 2020, Forrester coined the term zero-party data. Zero-part...

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aisera aims to boost customer and employee experience with ai

  Insights Desk   Aug 05, 2022

Highlights – Aisera employs conversational AI, knowledge graph-based NLU (Natural Language Understanding), automation solutions, and behavior analysis to deliver user intelligence, behavior ana...

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dynatrace combines key analytics capabilities to better understand cus...

  Insights Desk   Jul 25, 2022

Highlights: With the latest unification, Dynatrace is automatically linking event logs and the DEM tool’s session data in one place. Dynatrace, a Massachusetts-based company that offers an i...

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lendmark choses asknicely to enhance customer experience

  Insights Desk   Jul 14, 2022

Highlights: It was only after a successful pilot that Lendmark decided to implement the AskNicely Frontline Success Platform. Empowering frontline workers leads to significant revenue gains, e...

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enhance customer experience and strategies with customer data platform

  Insights Desk   Jun 22, 2022

Highlights – CDP helps combine data from different tools to create a unified, centralized customer database. CDP helps brands trigger relevant messaging at the right time to drive maximum en...

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zoovu raises usd 169m to fuel product discovery experiences

  Insights Desk   Jun 16, 2022

Highlights: Zoovu plans to use the investment to drive its U.S. market expansion and growth initiatives to solidify its status as the leading customer experience enablement solution provider. ...

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