Customer Experience

google adds ujet capabilities to improve customer experience

  Insights Desk   May 12, 2022

Highlights – The UJET-Google Cloud partnership brings to light the intent of a big brand to provide more complete solutions than toolkits. Google Cloud touts the platform’s ability to hand...

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reasons gcc consumers prefer digital banking services

  Insights Desk   Aug 19, 2021

Banking is not the same anymore. Gone are days when banking demanded at least half a day for a consumer to deposit or withdraw money. It might sound over the board, but there were days when peop...

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hungerrush augments services with acquisition of 9fold

  Insights Desk   Jun 01, 2021

Summary HungerRush acquires 9Fold to aid restaurants in providing customers with online ordering facilities without interference from third-party. HungerRush, a well-known cloud-based software...

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allego, corporate visions partner to add value, boost cx

  Insights Desk   May 10, 2021

Allego, a well-known sales learning and enablement platform firm, on April 27, 2021, got candid about its technology platform being leveraged to deliver Corporate Visions’ coaching programs, consult...

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heads up on unforeseen challenges for ccos in 2021

  Insights Desk   Feb 15, 2021

2020: The unexpected 2020 or the year of the pandemic, was filled with what we call "the unexpected." The coronavirus outbreak shook the entire world, where being alive was the only thing everyon...

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aiops make business processes more organized

  Insights Desk   Jan 28, 2021

IT operations have emerged with time. The amount of data involved in applications has increased tremendously, and many organizations process these data manually, using the old traditional methods desi...

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unionbank plus ai equals enhanced customer experience

  Insights Desk   Nov 28, 2020

In the digital era where technologies are taking over a variety of industries across the globe, the UnionBank of the Philippines also made a bold move by transforming data science and artificial intel...

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how artificial intelligence is enhancing customer experience

  Insights Desk   Nov 27, 2020

Adapting to the customer experience is challenging to manage, perceive, measure, and support as it is contextual and dynamic. Artificial Intelligence (AI) has made its way into every field. And it is ...

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deltapath introduces teams gateway for voice enabling work from anywhe...

  Insights Desk   Oct 20, 2020

Deltapath, a unified communications company that revolutionizes the way organizations communicate, on October 13, 2020, officially confirmed the release of its Teams Gateway. The Deltapath Teams G...

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knog partners with pricespider to bolster pricing policy

  Insights Desk   Oct 05, 2020

Highlight: Knog, the Melbourne-based design company, focuses on strengthening Pricing Policy. Knog, the design company involved in creating innovative products that inspire people to explore a...

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