CX

crescendo raises usd 50 m to support its ai-based customer service

  Insights Desk   Oct 03, 2024

Highlights: Crescendo has the capability to translate chatbot responses into over 50 languages for businesses with global clientele. Crescendo announced that it has acquired PartnerHero, a bus...

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five9 and xsell technologies partner to deliver meaningful results

  Insights Desk   Aug 11, 2022

Highlights: XSELL Technologies announced the availability of XSELL Agent Experience powered by VoiceStream on the Five9 CX Marketplace. Through a collaborative effort, Five9 and XSELL were abl...

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google adds ujet capabilities to improve customer experience

  Insights Desk   May 12, 2022

Highlights – The UJET-Google Cloud partnership brings to light the intent of a big brand to provide more complete solutions than toolkits. Google Cloud touts the platform’s ability to hand...

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how customer experience can reform customer service?

  Insights Desk   Feb 20, 2019

The customer service has transformed over the last five years, wherein the customers had to constantly contact the service providers to get a certain issue fixed. Most of the service providers lacked ...

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