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SolarWinds IT Service Management

SolarWinds IT Service Management

Solarwinds
Published by: Research Desk Released: Jun 10, 2024

As organizations continue to modernize and transform their strategies for operational efficiencies, the need for a powerful yet easy-to-use IT service management (ITSM) platform is growing, especially in complex IT environments with a dispersed workforce. Adopting a modern, comprehensive ITSM platform is increasingly necessary to enable a successful digital transformation to streamline services and support maximizing agent and end-user productivity.

Whether you have a small IT operation with basic IT ticketing needs or a large enterprise with complex IT infrastructure, mature processes, and multiple service providers, SolarWinds ITSM solutions are designed to meet your current (and future) needs. They have the flexibility to scale and support your business requirements while helping to improve efficiencies and lower costs.

With SolarWinds Service Desk, our cloud-based and AI-powered IT service management (ITSM) platform built to maximize productivity and accelerate resolution with lightning-fast time to value, you can expect:

  • Comprehensive ITIL-ready platform with incident, problem, release, and change management modules and an efficient CMDB for your unique service needs
  • Automation for ticket classification, routing, and correlation and self-service capabilities with an assistive knowledge base to increase efficiency
  • Generative AI features such as guided incident solutions for agents, suggested ticket and resolution responses, and one-click incident summaries, helping to reduce manual and repetitive tasks and slash MTTR
  • Incorporates IT asset management (ITAM) for full life cycle management and audit history of your hardware, software, licenses, contracts, and more
  • Service catalog to automate processes, manual tasks, and approvals for HR, facilities, finance, and other departments providing employee services
  • REST APIs and powerful integrations with SolarWinds observability solutions, ChatOps collaboration tools, and more to plug into your apps
  • Powerful customizable reports, customer satisfaction (CSAT) scores, and service-level agreement (SLA) management capabilities for operational insights

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