Customer Experience (CX) Trends

Welcome to the groundbreaking first edition of the Customer Experience (CX) Trend Report. We embarked on a global journey, surveying over 6,400 individuals, including customers, agents, and CX leaders across nine countries and more than a dozen diverse sectors. Our mission? To uncover the most profound insights and trends into the world of customer service.

Here’s a sneak peek of this comprehensive report:

• Impact of CX on Brand Loyalty: Discover how the quality of customer service shapes customer loyalty and brand perception.
• Top Customer and Agent Expectations: Uncover the desires and expectations that drive customer and agent interactions in the world of AI.
• Challenges Leaders Face: Dive into the challenges and hurdles that industry leaders are navigating in the quest for best-in-class customer service.
• The Role of AI in Customer Service: Explore the present and future of AI, including the incredible world of generative AI in the realm of customer service.

ServiceNow empowers your organization to enhance customer experiences through a curated array of solutions and product offerings. We make your organization work better for everyone by providing the tools you need to:

• Transform Your Customer Service Landscape: Today, delivering top-notch service experiences is more challenging than ever due to escalating costs and shrinking budgets. ServiceNow empowers you with tailored solutions and products to elevate your CX game.
• Unleash the Power of AI: ServiceNow’s intelligent platform brings the full potential of AI to your organization, enhancing customer experiences and streamlining operations. Our platform encompasses Generative AI, machine learning frameworks, natural language understanding, powerful search, and automation, as well as analytics and process mining.
• Elevate Customer Experience: ServiceNow unlocks your ticket to delivering seamless and proactive customer service, empowering your organization to work smarter, faster, and with optimum precision that can save time and money for your business and employees.

Don’t miss out! Download the Customer Service Insights in the GenAI Era report and put AI to work for your customer service strategy.