customer experience (cx) trends
Welcome to the groundbreaking first edition of the Customer Experience (CX) Trend Report. We embarked on a global journey, surveying over 6,400 individuals, including customers, agents, and CX leaders across nine countries and more than a dozen diverse sectors. Our mission? To uncover the most profound insights and trends into the world of customer service. Don’t miss out! Download the Customer Service Insights in the GenAI Era report and put AI to work for your customer service strategy.