CS insights in the GenAI era
Join us as we unveil exclusive insights from our CX Trends survey. Discover the intricacies of connecting with the customer, empathize with challenges agents confront daily, and understand the pressures weighing on CX leaders.
Immerse yourself in a thoughtful conversation among industry experts as they share individual experiences and discuss strategic recommendations, including how AI (Artificial Intelligence) and Generative AI are delivering real value in customer service.
Join us now in exploring the dynamic intersection of technology and human touch that is defining the next era in customer experience.
Speakers:
- Elizabeth Dixon, entrepeneur and author of The Power of Customer Experience
- Kim Sanchez, director of customer care and experience, 7-Eleven
- Terence Chesire, vp product management, customer workflows, ServiceNow
- Dwight Moore, senior director product marketing for customer workflows, ServiceNow