As a company that prides itself on its high touch customer service, MCTV was concerned about the volume of customer concerns related to poor WiFi signal and equipment issues. MCTV was determined to create a better user experience for customers and also wanted to provide subscribers with a way to independently manage their WiFi.
Plume’s Adapt service—part of the HomePass suite—combines cloud-based technology with advanced AI to supply MCTV’s base of subscribers with fast, flexible wireless coverage, seamless self-installation, and powerful diagnostic tools.
After adding Plume-powered solutions to its offerings, MCTV has successfully decreased call volume, reduced the time it takes to diagnose wireless issues, increased customer satisfaction, and gained a slew of new customers