Healthcare Payers Have A Need To Innovate

“Understanding the benefits of a new health plan can be daunting for members. I am delighted to say that Drips made a big difference by providing effective engagement to assist these plan members.” — Dan Fox, Managing Director of Healthcare, Drips

For ACA health plans, investing in new member education is key. Learn how a top-five payer increased engagement by 55% and resolved common issues with human-like, AI-powered dialogue.

This engagement meant that these members were getting a better experience and more information about their health plan. At the same time, conversation insights helped the payer understand member pain points before the decision to disenroll, opening an opportunity to educate and retain the member.

Download the full case study to learn more.