Yarra Valley Water is Melbourne’s largest water provider, delivering water and sanitation services to two million people and nearly 60,000 businesses. In March 2020 all staff at Yarra Valley Water (YVW) were required to work from home because of the COVID-19 pandemic. Water utilities such as YVW manage critical infrastructure which must be operated and managed by on-site staff, so the company needed an approach and application that would both protect staff through registration, approval, and track their movements, as well as ensuring business continuity was not impacted.
Download the case study to understand how the ServiceNow platform plus their partnership with Thirdera has allowed Yarra Valley Water to be flexible, speedy, and pragmatic in its digital approach to keeping people safe and continuing to provide its critical services.