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Learn How a Solar Company Improved Its CSAT Rates by 50%

Learn How a Solar Company Improved Its CSAT Rates by 50%

Zuper
Published by: Research Desk Released: Aug 16, 2022

A local solar company in Connecticut has been working hard to make renewable energy accessible for everyone. They don’t merely make solar power affordable and easily accessible for families living in low-to-moderate-income communities, but also help them save on utility bills every month!

Initially, when they were just getting started, they found it easy to manage everything using spreadsheets and WhatsApp chat. However, as their solar panel leasing program attracted the interest of local communities, they began facing the brunt of startup growing pains. As their back-office staff and field teams started spending more and more time on administrative work, their desire to invest in a field service CRM grew stronger.

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