In order to assess technology spending priorities over the next 12-18 months, ESG recently surveyed 664 IT and business professionals representing midmarket (100 to 999 employees) and enterprise-class (1,000 employees or more) organizations in North America and Western Europe. All respondents were personally responsible for or familiar with their organizations’ 2020 IT spending, as well as their 2021 IT budget and spending plans, at either an entire organization level or at a business unit/division/branch level.