Given the complexities involved and the length of time required to transform digitally, it’s crucial for the entire transformation team to get and stay aligned on shared ideas, goals, and resources throughout the entire process.
To help you get the most value from your cloud-based digital transformation, we invite you and your fellow customer experience leaders to follow the prompts, questions, and tips in this workbook created by TTEC’s Center for Customer Excellence.
It encourages richer conversations to identify and align crossbusiness unit goals with the needs of the customer – ensuring your organization’s digital strategy is primed to deliver optimum value and exceptional customer experiences everywhere, every time.