2023 was another turbulent year in the payments space – defined by fierce competition, front-end innovation, and increased regulatory scrutiny. And the payments industry is poised for another year of remarkable growth and change in 2024.

Over half of UK and US payments professionals expect their organisation to grow by at least 50% this year. We’re also expecting more authorities across the globe to follow the UK’s Financial Conduct Authority (FCA) in introducing regulatory frameworks.

So, as we head into 2024, payment organisations must be able to balance growing their businesses and adapting quickly to evolving compliance requirements. Success will rest on their ability to build agile and flexible operations to accommodate these changes.

What’s in the report?

We asked 500 payments industry professionals across the UK and the US about their biggest challenges, strategic priorities and main areas of investment in 2024. Read the full report to find out:

• How many firms are ready for real-time payments
• The regulatory changes firms are expecting in 2024 – and if they’re prepared
• Why operational efficiency and costs are now more important than they’ve ever been