ProSupport Plus with SupportAssist immediately identified a simulated server hard drive failure, quickly delivered a replacement drive, and required minimal administrator involvement. A disruption in your data center caused by failing components can have a significant impact on your organization. You may have redundancy measures in place for a drive failure on a server, but administrators need to act quickly to mitigate data loss that could affect users and revenue. The quicker support staff can address a failed disk, the sooner your server can start performing optimally again. To help organizations minimize the impact of these events for Dell EMC™ PowerEdge™ servers, Dell Technologies offers proactive, fast support with ProSupport™ Plus and SupportAssist technology.* At Principled Technologies, we simulated a hard drive failure on a Dell EMC PowerEdge R740 server to test how quickly Dell EMC Basic Hardware Support and ProSupport Plus with SupportAssist could help an organization fix the issue. The higher tier of support with SupportAssist proactive technology got the server back to full operational status faster, partially due to getting us a replacement drive in just four hours. In addition, ProSupport Plus with SupportAssist required only six minutes of an administrator’s time—nearly half an hour less than the other support tier.
Dell Technologies ProSupport Plus SupportAssist vs Basic Hardware Support
