IBM commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential return on investment (ROI) enterprises may realize by deploying IBM Multivendor Support Services (MVS) to maintain hybrid IT infrastructures located on-premises or off-premises (including data centers, private clouds, public clouds, connected devices and more)-with orchestration among the various platforms. The purpose of the study is to provide readers with a framework to evaluate the potential financial impact of IBM MVS on their organizations.