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Gestion moderne des incidents Comment les clients utilisent Slack pour accélérer

Gestion moderne des incidents Comment les clients utilisent Slack pour accélérer

Slack
Published by: Research Desk Released: Apr 21, 2022

Le monde numérique ne fait jamais de pause. Il est donc logique pour les consommateurs en ligne d’attendre la même disponibilité des services informatique et client.

Ces attentes extrêmement élevées prouvent que le moindre incident, aussi mineur ou courant soit-il, contrarie les clients, qu’il s’agisse d’un code défectueux ou d’une panne sur l’ensemble du site.

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